Wax has its own memory and therefore when you first burn a candle it is important to ensure that a liquid pool of wax completely covers the top of the candle. Effectively up to the edge, if you have a pot or a tin. If this does not happen the next time the candle is lit it will only burn to the point  where it was extinguished. We generally recommend 3-4 hours burn time.

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If you have a multi wick candle you need to ensure that all three wicks burn until there is a complete pool of melted wax around them together rather than individual burns. As it continues to burn it will eventually burn as a single burning pool with a centimetre surrounding it and the sides should gradually curl inwards on burning. Before lighting, ensure that the wick is not too long and that it is trimmed sufficiently and clean.

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Ensure that the candle is not near any other heat sources or draughts since this can affect the speed at which a candle can burn. If it burns too quickly it can cause the wick to topple and drown in the wax or in some circumstances pull the wick to one side which concentrates the heat on one side causing the candle to droop outwards and collapse.

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Ensure that when lighting, no items drop into the candle such as carbon from the match and check the candle is clean and dust free. Additional particles can act as a secondary wick causing the candle to burn hotter and quicker.

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Finally, ensure that the candle is placed on a heat resistant surface and never left unattended.